FAQ

1. Where are you located?

We’re based in Toronto, Ontario, Canada. All orders ship from here.

2. Do you ship across Canada?

Yes! We ship Canada-wide. Most orders arrive in 3–7 business days depending on your location.

3. Do you offer international shipping?

Yes, we ship internationally! Rates and shipping times are calculated at checkout. Please note: international customers are responsible for any customs or duty fees.

4. How long does shipping take?

  • Canada: 3–7 business days

  • USA: 5–10 business days

  • International: 7–21 business days
    Processing time is typically 1–3 business days.

5. What is your return policy?

We accept returns within 14 days of delivery for unused, unopened items.
To start a return, contact us at Pashtonltd.ca@gamil.com.

6. Can I change or cancel my order?

If your order hasn't shipped yet, we’re happy to help. Email us right away at Pashtonltd.ca@gamil.com.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

8. Do you offer local pickup in Toronto?

[Yes/No — choose based on your setup]
If yes: Yes! Select “Local Pickup (Toronto)” at checkout. We’ll email you to schedule a time once your order is ready.

9. My item arrived damaged or incorrect — what should I do?

Oh no! We’re really sorry. Please email us with your order number and a photo at Pashtonltd.ca@gmail.com , and we’ll sort it out ASAP